Privacy Policy
Your privacy is important to us. This policy explains how promonestx collects, uses, and protects your personal information.
Last Updated: January 2025
Effective Date: January 1, 2025
Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Information
Name, email address, phone number, company information, and other identifiers you provide when creating an account, making inquiries, or using our services.
Usage Data
Information about how you interact with our website, including pages visited, time spent, referring websites, and device information.
Technical Data
IP address, browser type, operating system, and other technical information collected automatically when you visit our site.
Data Collection Methods
How We Use Your Information
We use your personal information for specific, legitimate business purposes related to providing and improving our services.
Service Provision
Provide, maintain, and improve our services, including customer support and technical assistance.
Communication
Send you updates, respond to inquiries, and provide information about our services and offers.
Business Analytics
Analyze usage patterns, improve website functionality, and enhance user experience.
Security
Protect against fraud, unauthorized access, and ensure the security of our services.
Legal Compliance
Comply with legal obligations, court orders, and regulatory requirements.
Marketing
Send promotional content and marketing materials with your consent.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in specific circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users, provided they agree to keep this information confidential.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
Data Protection Measures
Encryption
All sensitive data is encrypted during transmission and storage.
Secure Servers
Data is stored on secure servers with access controls and monitoring.
Access Controls
Limited access to personal information on a need-to-know basis.
Regular Audits
Security practices are regularly reviewed and updated.
Your Rights and Choices
You have several rights regarding your personal information. We are committed to respecting and protecting these rights.
Access Rights
- Request access to your personal data
- Obtain a copy of your information
- Understand how your data is processed
Control Rights
- Update or correct inaccurate information
- Restrict or object to processing
Portability Rights
- Export your data in a structured format
- Transfer data to another service
- Receive data in machine-readable form
Communication Rights
- Opt out of marketing communications
- Control notification preferences
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, user authentication, and security features.
Performance Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
Functional Cookies
Remember your preferences and settings to provide a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Managing Your Cookie Preferences
Browser Settings
Control cookies through your browser settings
Our Cookie Settings
Customize preferences on our website
Opt-Out Tools
Third-party tools for advertising opt-out
Important Notice
Disabling certain cookies may affect website functionality and your user experience.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Account Data
12 months after account closure or last activity
Transaction Records
24 months for financial and tax purposes
Marketing Data
36 months or until opt-out, whichever is earlier
Data Deletion Process
Request Processing
We process deletion requests within 30 days
Verification
Identity verification before processing deletion
Data Removal
Secure deletion from all systems and backups
Confirmation
Notification when deletion is completed
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own, where we ensure adequate protection.
Transfer Safeguards
Adequacy Decisions
Transfers only to countries with adequate data protection laws
Standard Contractual Clauses
EU-approved contractual protections for data transfers
Binding Corporate Rules
Internal rules ensuring consistent data protection
Consent
Your explicit consent for specific transfers
Data Processing Locations
Primary Data Centers
United States, Canada, and European Union
Our main data processing facilities with the highest security standards
Cloud Service Providers
AWS, Microsoft Azure, Google Cloud
Certified providers with robust security and compliance frameworks
Third-Party Services
Select partners with privacy agreements
Carefully selected vendors with privacy-by-design principles
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
How We Notify You
Email Notification
Significant changes are communicated via email
Website Banner
Prominent notice displayed on our website
Effective Date
Clear indication of when changes take effect
Version History
Version 2.0
January 2025
Version 1.5
July 2024
Version 1.0
January 2024
Your Continued Use
By continuing to use our services after any changes take effect, you consent to the updated privacy policy. If you do not agree with the changes, you may discontinue use of our services.
Contact Information
If you have any questions about this privacy policy or our data practices, please contact us using the information below.
Get in Touch
Company
promonestx
Address
Festival Mall, Alabang
Muntinlupa City, Philippines